Last updated: 27 August 2026
These are business-to-business terms; our customers are organisations, not consumers. This policy explains how fees are treated. It should be read with our Terms & Conditions.
Subscriptions are annual and paid in advance. Because access to the tools is provided immediately, fees are generally non-refundable, and we do not provide refunds or credits for part periods, mid-term downgrades, or periods during which the tools were available but not used.
You can cancel at any time before your renewal date, giving at least 30 days notice, to stop the next year's charge. Cancelling stops the next renewal; it does not refund the current year. See the Terms & Conditions for how notice works.
The quick check is free, needs no account and no payment, and so no refund is applicable.
Facilitated services are governed by their own proposal or statement of work, including any payment and cancellation terms set out there.
We may consider a refund at our discretion in exceptional circumstances. Any refund given in one case does not create an obligation to do so in another.
To ask about a refund, contact us at info@abcerta.com with your account details and the reason for your request.